PRIVACY POLICY
ICU at Home — a brand of The Good Care People Innovations Private Limited
| Effective Date | 9 October 2026 |
| Last Updated | 9 October 2026 |
| This Policy explains how personal information may be collected, used, disclosed, retained and protected when you interact with ICU at Home, including through enquiries, assessments, rentals, purchases and home-care services. |
1. Introduction
ICU at Home respects the privacy and confidentiality of individuals who visit our Website, submit enquiries, request assessments, rent or purchase equipment, or receive home-care services.
ICU at Home is a brand of The Good Care People Innovations Private Limited, CIN: U87100KL2026PTC104080. We process personal information in accordance with applicable Indian law, including the Digital Personal Data Protection Act, 2023 and rules made thereunder, to the extent applicable and in force.
2. Information We May Collect
Depending on your interaction with us, we may collect name, telephone number, email address, delivery or service address, billing details, enquiry information, equipment requirements, transaction records and communications with us.
Where reasonably necessary for assessment or home-care coordination, you may also voluntarily provide information concerning a patient’s condition, mobility, oxygen or respiratory requirements, discharge plan, care needs, treating physician’s instructions or other health-related information. Please provide only information reasonably necessary for the service requested.
3. How We Collect Information
Information may be collected when you submit a Website form; communicate through WhatsApp, telephone, SMS or email; request an assessment or quotation; place an order; enter a rental arrangement; receive a home-care service; or otherwise interact with our authorised personnel.
Certain technical information may also be collected automatically through cookies, server logs and analytics or security technologies.
4. How We Use Personal Information
We may use personal information to respond to enquiries; assess equipment or care requirements; prepare quotations; arrange delivery, installation or collection; coordinate nursing or caregiver services; provide equipment support; issue invoices; manage payments; maintain customer records; respond to complaints; improve services; protect our systems; prevent fraud; and comply with legal, regulatory, accounting or tax obligations.
We will not use personal data for an unrelated purpose without an appropriate legal basis or consent where required.
5. Health and Care Information
Health-related information is handled with particular care. Where such information is provided for an assessment, equipment recommendation or care-service coordination, access should be restricted to personnel who reasonably require it for that purpose.
Information submitted through the Website or ordinary enquiry channels should not be used for medical emergencies.
6. Confidentiality by Personnel
Employees, nurses, caregivers, contractors, technicians and other authorised personnel who may access personal or health-related information in connection with service delivery are expected to maintain confidentiality and to use such information only for legitimate care, operational or legal purposes.
Access should be limited to information reasonably necessary for the person’s role, and unauthorised disclosure, copying or use of patient or customer information is prohibited.
7. Communications
Where you submit an enquiry or request contact, we may respond through telephone, email, WhatsApp or SMS using the details you provide. Promotional communications, where used, will be managed in accordance with applicable consent and communication requirements.
You may ask us to stop non-essential promotional communications. Service, transaction, safety or care-related communications may still be sent where reasonably necessary.
8. Sharing of Information
We may share information where reasonably necessary with authorised employees, nurses, caregivers, clinicians or care coordinators where relevant, logistics providers, equipment-service personnel, payment providers, professional advisers, technology or hosting providers, and public authorities where legally required.
Such sharing should be limited to information reasonably required for the relevant purpose. We do not sell personal information to third parties.
9. Data Security
We seek to apply reasonable administrative, technical and organisational safeguards appropriate to the nature of the information processed, including access controls, confidentiality expectations and secure business systems where reasonably practicable.
However, no internet transmission or electronic-storage system can be guaranteed to be completely secure.
10. Retention
Personal information will be retained only for as long as reasonably necessary for the purpose for which it was collected, including service delivery, warranty, accounting, taxation, legal, dispute-resolution and record-keeping requirements.
11. Your Requests and Rights
Subject to applicable law, individuals may contact us regarding access to, correction of, updating of, withdrawal of consent for, or other permitted requests concerning their personal information. Certain records may need to be retained where required by law or legitimate business requirements.
12. Cookies and Similar Technologies
Our Website may use cookies and similar technologies for essential functionality, security, preferences, analytics and other purposes. Further details are provided in our Cookie Policy.
13. External Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices, security or content of third-party websites.
14. Children and Dependent Patients
Our services may concern children or dependent patients, but Website enquiries relating to a minor should be submitted by, or with the involvement of, a parent, legal guardian or appropriately authorised adult.
15. Changes to this Policy
We may update this Privacy Policy from time to time. The current version and revision date will be published on the Website.
16. Privacy and Grievance Contact
Privacy enquiries, requests or complaints may be sent to office.admin@thegoodcarepeople.com. We may need to verify identity or authority before acting on certain requests.